Getting started
What is Biscuit?
How does Biscuit work?
Is Biscuit free?
What is Biscuit Plus?
Do I need pet insurance to use Biscuit?
My Waggel policy is active, but I don’t have Biscuit Plus
I cancelled my Waggel policy. What happens to my Biscuit Plus access?
Can I use Biscuit with more than one dog?
Rewards & Treats
What are Treats?
When can I spend my Biscuits?
How do I unlock Treats?
Why do some vouchers disappear from my Wallet?
What is Treat Mode?
How do I earn Biscuits?
How do I redeem a Treat?
My Treats membership card isn’t showing
About the changes
Do Biscuits still work like vouchers?
Why did Biscuit change?
What happened to my old Biscuit balance and saved vouchers?
Activity & Features
How is my dog’s daily activity goal worked out?
How do I hit my dog’s daily activity goal?
What if my dog’s Care Score is low?
How do competitions work?
What is Quests?
What is PitPat?
Does Biscuit integrate with other wearables?
How does Refer a Friend work?
Microchip Badge
Why do I need to complete the Microchip Badge?
How is my data used?
I can’t find my dog’s microchip number
Why is my microchip marked as unverified?
Account & Settings
How do I manage my communication preferences and notifications?
Can I share my account with my family?
How do I subscribe to Biscuit Plus?
Can I cancel anytime?
What happens if I don’t use Biscuit for a while?
Can I recover a deleted account?
Is Biscuit safe to use?
Support
Why aren’t my walks recording correctly?
How do I change my GPS settings?
Is Biscuit only available in the UK?
I need help with my account