Frequently Asked Questions
Here's our most popular asked questions
Once you have chosen to redeem your Biscuits for a reward voucher in the reward store, the reward voucher will be stored in your Wallet. The expiry of the voucher will be clearly displayed so you can keep track of how long you have to use it at the specified reward partner.
Your dog’s recommended daily activity goal is determined by its breed and its age. Our team of vets and experts have set these activity goals based on clinical guidelines which set out the ideal physical activity minutes appropriate for each breed and age of dog.
In order to record a walk or activity with your dog, simply click on ‘Record activity’ on your dashboard, or click on the large plus sign in the navigation pane. This will take you to the ‘Record activity’ page where you will then select the dogs you are walking with and then select ‘Start’.
If you have chosen not to give the Biscuit app access to your location mapping (GPS), it will not be able to track a walk. We recommend that you give the Biscuit app ‘always on’ location access as well as allow ‘always on’ background location. This will enable you to track your walk even when your phone is in your bag or pocket. This data is not shared with anyone else and is securely stored according to all privacy regulations. If you begin your walk and then don’t cover enough physical distance (e.g., you don’t actually leave home) the Biscuit app will not be able to record the activity and the minutes recorded will not count towards the active minutes required to hit your daily goal. If your phone has no data/has run out of data, you must ensure that you are connected to Wi-Fi before starting a walk and on finishing a walk. It’s also a good idea to have your phone’s battery sufficiently charged before recording a walk as mobile devices prioritise their functionality if they have low battery. One final tip to ensure a walk is recorded correctly is to allow the timer to update before clicking ‘Finish’ to end a recording. On opening the Biscuit app after a walk, it can take a few seconds for the timer to update and display correctly.
In order to meet your daily activity goal, you will need to record a single or multiple activities that meet the recommended daily activity goal. For example, if your dog has a recommended daily activity goal of 30 minutes this can be achieved by recording one activity lasting 30 minutes in duration or two activities lasting 15 minutes each. If you start to record an activity but then do not leave the house or cover any physical distance, the minutes will not count towards the daily activity goal.
To meet your weekly goal, you must meet 3 or more of your daily activity goals before the end of the week (i.e. Sunday 23:59). You will then earn your bonus Biscuits to spend in the reward store.
In order to meet your daily activity goal, it is required that you hit ‘Start’ in the ‘Record activity’ page and then cover a certain physical distance on your activity with your dog. How you choose to cover this distance is up to you - you may choose to walk, run, or play together in the park.
Every 50 Biscuits earned is equal to £1. All vouchers in the Biscuit Reward Store indicate the number of Biscuits required to redeem the voucher, making it easy for you to know whether you have enough Biscuits banked to redeem the voucher.
In order to spend your Biscuits, all you need to do is go to the Biscuit Reward Store, choose the voucher you would like to purchase, click on the chosen voucher, and then click “Buy Voucher”. You will only be able to buy a voucher if you have enough Biscuits saved for that voucher.
You can choose to either spend your Biscuits in the reward store as soon as you’ve earned them, or you may choose to bank them and save up for a larger treat.
If a voucher has disappeared from your Wallet, this is because it has expired. Once you have redeemed your Biscuits for a reward voucher, the voucher is valid until its expiry date. The expiry date is clearly displayed on the voucher so you can keep track of how long you have to use it at the specified reward partner. Once the voucher expires, it will no longer be available for use and will disappear from your wallet.
In order to choose which email communications you receive from us, please visit the ‘Communication preferences’ page in the app. You can find this page by going to your profile and clicking on the pencil icon in the navigation pane and selecting 'Communication preferences'.
In order to disable any push notifications received from Biscuit, please visit the ‘Communication preferences' page in the app. You can find this page by going to your profile and clicking the pencil icon in the navigation pane and selecting 'Communication preferences'.
If you wish to change any of your dog’s recorded information in their app profile, kindly email email@example.com and we will be happy to make the necessary changes. Keep watch as soon you’ll be able to update these profile details yourself in the app.